Appointments and Visits

See the Doctor (appointment only)

Appointments can be made at the surgery or by telephoning reception after 8.00am, on the day you want to be seen. Some morning and afternoon appointments are prebookable, one week in advance. Please inform us if you are unable to keep your appointment, so that the time can be allocated to another patient.

One appointment is for one patient only. Sometimes doctors’ appointments run late. This is often because they have to see another patient urgently. Emergency cases will be seen the same day. You may have to wait in the surgery and may not be able to see the doctor of your choice.

Can't Attend?

Please cancel your appointment if you are unable to attend. Patients who repeatedly do not attend without cancellation will be asked to come into the surgery to discuss any problems, and may ultimately be asked to leave the list, as ‘DNA’s (Did Not Attend’s) affect the service we offer to our patients.

Home Visits and Emergency Calls

We would rather see all patients at the surgery if possible. If it is essential for medical reasons you be seen at home, please telephone between 8.00am and 10.00am. It would be helpful to give some idea of the problem and to confirm the address and telephone number of the patient. Please bear in mind, it takes three times as long to see you at home than it does at the surgery.

Telephone the surgery or the emergency deputising service number on 0161 785 0805, when the Medical Centre is closed (between 6pm and 8am). The Out of Hours service is for emergencies only and should not be used as an extension of surgery hours. Alternatively you can contact NHS Service 111.

Chaperones

During your appointment with a doctor or nurse, you are welcome to ask for a chaperone. This will usually be one of the nursing team, however if a nurse is unavailable another staff member can chaperone with your agreement.

Speak to a Doctor or Nurse

If you feel your problem could be dealt with via a telephone consultation, please ring after 8.00am and inform reception. A doctor or nurse will then phone you back. Examples of subjects suitable for telephone consultation include minor ailments, medication requests that are not on your usual repeats, follow up consultations for long-term problems e.g. depression, and to discuss results of tests.